Sophie's Fine Yarn Shoppe.
Due to my new wool-free status, I was looking for some alpaca or llama in yellow/gold to make a Gryffindor-colored felted hedgehog. (No, I don't have a reason for a Gryffindor hedgie. I just want one.) My wonderful LYS identified a likely candidate, Alpaca with a Twist Baby Twist in Lemon Zest, but they don't carry it themselves and I couldn't make up the minimum order.
Well, a search of the internet suggests that Sophie's is the only place in the States that carries the Lemon Zest. Which is awesome, but not why they get the awesome vendor award. I placed an order with them for (1) 50 g ball of yellow, (1) 50 g ball of red, and (1) 50 g ball of grey to fart around with.
Package arrived today. I opened it, dumped it out, and out came (1) 50 g ball of yellow, (1) 50 g ball of grey, and (1) ginormous hank of red. Baby Twist comes in two sizes, 50 g and 250 g. The 250g hanks do not give you a discount. So immediately I think "Oh no, what stupid-ass thing did I do? I could have sworn the check-out was priced for three small balls." So I look for the invoice to try to figure out how I screwed up this order, and on it is a little sticky note:
"We have sent a jumbo hank of Red at no additional charge as the small hanks are backordered."
O_O
Guys, one hank costs more than my entire order. They just sent one along instead of making me wait for a back-order or asking if I want to cancel? First time, small order customer? WOW! That is above and beyond in the area of customer service.
I know where I will be getting my Alpaca With A Twist from now on.
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